The custom parts manufacturing industry is more competitive than ever, even during an uncertain economic climate, a widening industry skills gap, industry consolidation, and a growing tech revolution.

Part buyers are under increasing pressure to reduce costs and are looking to the supply chain to reduce risk and expenses. More than ever, buyers are expecting high-quality customer service, fast quoting, short lead times, and prompt shipping, all without sacrificing quality of the product.

To stay competitive, job shops must satisfy these increasing demands and figure out how to set themselves apart from their local competition, larger manufacturing companies, and huge manufacturing networks. Unfortunately, for many job shops, there is no plan to modernize their shops to stay competitive in this new landscape.

To help job shops understand how to support the changing needs of part buyers, Paperless Parts surveyed more than 400 part buyers on their preferences for finding, selecting, and working with job shops.

The insights and strategies learned from the 2020 Part Buyer Expectations Report will help job shops prepare their business to stay competitive and grow their business.

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