EFFECTIVE SEPTEMBER 15, 2017
Information We Collect
We collect personal information about you in various ways when you use our Site and Service.
Information You Provide
When creating an account or requesting or receiving content or offers, we may ask expressly you to provide us certain personal information. For example:
We may collect personal information from you, such as your first and last name, email address, company name, job title and password when you create an account.
When you order products or services on our Site, we will collect all information necessary to complete the transaction, including your name, credit card information, billing information and shipping information.
If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.
In certain circumstances, we may request that you provide us with photocopies of your ID and other related documents for fraud prevention purposes and to verify your identity.
When you participate in one of our surveys, we will collect the information you provide. We may also collect personal information at other points on our Site that state that personal information is being collected.
Information Collected Via Technology
We collect certain information automatically via various technological means. For example:
Passive collection: information which is automatically collected, without your knowledge, whilst navigating through and interacting with the content on our Site and the content on each of our Site pages, as well as information on your device or computer (such as cookies).
Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies, before accessing the Service. Please note that by doing so some features of the Site you visit may be unavailable.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
The purpose of passively collecting your information is to improve your experience when using our clients’ sites and web services. Through the tracking code, the information collected includes:
The following information may be collected through your device and browser: your device’s IP address (collected and stored in an anonymized format); device screen size; device type (unique device identifiers) and browser information; geographic location (country only); and preferred language used to display the webpage.
Our servers automatically record information which is created upon using our Service or Site. Data includes: referring domain; pages visited; geographic location (country only); preferred language used to display the webpage; and date and time when Site pages were accessed;
Third Party Services
We use Jaco to evaluate and analyze feedback and behavioral patterns across our Site’s pages so we can improve the functionality of our Site and make it more user-friendly, more valuable and simpler for you to use.
We also uses a variety of other services which may be hosted by third parties, such as Google Analytics and Heap. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For information on how Google Analytics and Heap collect and use your information, please refer to their privacy policies. By using the Service, you consent to the processing of data by these third parties in accordance with their privacy policies.
Do Not Track Signals
Some web browsers may transmit “do not track” signals to our Site and the Service with which your web browser communicates. There is no standard that governs what, if anything, websites should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard is established, we may revise our policy on responding to these signals.
Use of Personal Information
In general, the personal information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your personal information in the following ways:
Facilitate the creation of and secure your account for our Service;
Identify you as a user in our system;
When you create an account, you will receive e-mail from us to verify ownership of the email address provided when your account was created;
We may use your e-mail address information to provide you with administrative email notifications, such as order status information and updates;
Provide the Service;
Provide improved administration of our Site and Service;
Respond to your inquires and other requests;
For fraud protection and/or to verify your identity; and
Send newsletters, surveys, offers and other promotional materials related to our Service and for other marketing purposes.
We often receive testimonials and comments from users who have had positive experiences with our Service. We occasionally publish such content. When we publish this content, we may identify our users by their first and last name and may also indicate their home city. We obtain the user’s consent prior to posting his or her name along with the testimonial.
Creation of Anonymous Data.
We may create anonymous information records from your specifications and any personal information we collect by excluding information (such as your name) that makes the information personally identifiable to you. We use this anonymous information to analyze request and usage patterns so that we may enhance the content of our Site and improve our Service, including our pricing algorithms. We reserve the right to use anonymous information for any purpose and disclose anonymous information to third parties at our sole discretion.
Disclosure of Information
Third Party Service Providers. We may share your personal information with third party service providers to: provide you with the Service; to conduct quality assurance testing; to facilitate the creation of accounts; to provide technical support; and/or to provide other services to us.
Fabricators. In order to manufacture the parts you order via the Service, we provide the technical information for your manufacturing project to our third party network of third party manufacturers (“Fabricators”). As part of this process, we may share your information with Fabricators to enable them to manufacture the parts, assemblies and other items disclosed therein.
Stripe. Payment processing services for our Service are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”) including privacy terms. The agreement can be found at https://stripe.com/us/connect-account/legal. You authorize us to share with Stripe transaction information related to your use of the payment processing services provided by Stripe.
We do not otherwise share personally identifiable information to third parties who are not affiliates of the Company, except as described here. We may disclose personally identifiable information to appropriate affiliates of the Company, including strategic alliance affiliates and third party service providers, to respond to a request for service or to provide information about available products or services. We are not limited in our use of non-personal information that does not permit direct association with any specific individual, or non-identifiable aggregate information about our users (such as the number of users of our Service, the geographic distribution of our users, the amount of information located and/or removed, etc.).
We disclose information that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our service agreement or terms of services for our Site. For example, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we can give that person or entity’s contact information to victims who request it. In addition, we reserve the right to disclose aggregate information and personally identifiable information to third parties as required or permitted by law and when we believe that disclosure is necessary to protect our rights.
We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process (“Legal Request”), including Legal Requests from private parties in a civil action, and in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If the Legal Request seeks information about an identified user or limited group of users, we’ll make reasonable business efforts to contact the user(s) before providing information to the party that requests it. We cannot guarantee that we will be able to contact the user(s) in all cases, whether because of a time limit, court order, inability to effectively contact a user, or for any other reason. We may disclose information to an individual’s agent or legal representative (such as the holder of a power of attorney that an individual grants, or a guardian appointed for an individual).
We share information with companies that provide public relations and marketing services for us. Such information will only be shared by us to customize, measure and improve our products, services and advertising; it will not be shared with third parties for their marketing purposes. These third parties are obligated to protect information under equivalent terms to this Policy and are prohibited from using personally identifiable information for any other purpose.
As with any other business, it is possible that in the future we could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by us, including customer account information, but would continue to be bound by this Policy unless and until it is amended.
We share information with our parent, subsidiaries and joint ventures to help coordinate the Service we provide, enforce our terms and conditions, and promote trust and safety. We may share aggregate truly anonymized (non-personally identifiable) information with certain third parties such as advertisers, national industry organizations, and prospective affiliates.
We follow commercially accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. While we strive to use commercially acceptable means to protect personal information, no method of transmission over the Internet, or method of electronic storage, is 100% secure and we cannot guarantee its absolute security. In the event of an inadvertent disclosure of personal information we will take all commercially reasonable steps to limit and remedy the disclosure as required by the applicable law. If individuals have any questions about security regarding our Service, they can contact us at firstname.lastname@example.org.
Communications with you; RIGHT OF OPT-OUT, ACCESS AND CORRECTION
You can correct or update your personally identifiable information by re-registering or by contacting us by e-mail at email@example.com or you can reach us by telephone at 617.475.0161.
California Privacy Rights
California Civil Code Section 1798.83 permits customers who are California residents and who have provided the Company with “personal information” (as that term is defined in Section 1798.83) to request certain information about the disclosure of that information to third parties for their direct marketing purposes. If you are a California resident with questions regarding this, please contact us at firstname.lastname@example.org.
Privacy and Third-Party Links
This Policy is governed by the laws of the Commonwealth of Massachusetts, U.S.A. without giving effect to any principles of conflict of law.
The Service is not directed to person under the age of 18. If you become aware that a child has provided us with personal information, please contact us at email@example.com. We do not knowingly collect or solicit information concerning persons under 18 years old. If we become aware that a person under 18 has provided us with personal information, we take steps to remove such information and terminate the person’s account.
Effective Date; Policy Changes
If you have registered as an account holder, or order products or services through us, we will normally (as a part of any transaction relating to your account or order) require you to explicitly accept the changes as a condition to the continued provision of the Service to you.
Please note that at all times you are responsible for updating your personal data to provide us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our e-mail to you containing such notice will nonetheless constitute effective notice of the changes described in the notice. If you do not wish to permit changes in our use of your personal data, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Continued use of our Site or Service, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
To contact us with your questions or comments regarding this Policy or the information collection and dissemination practices of the Service, please email us at firstname.lastname@example.org. All trademarks, service marks, and other proprietary materials herein are the property of the Company or its affiliates. All rights reserved.