Paperless Parts Promotes Customer Experience and Revenue Leaders to Fuel Growth

Paperless Parts Names Jon Dorr SVP, Customer Experience; Alan Hawley CRO.

September 3, 2025

Boston, MA – Paperless Parts, the leading quoting and collaboration platform for custom part manufacturers, today announced two executive promotions: Jon Dorr to Senior Vice President, Customer Experience, and Alan Hawley to Chief Revenue Officer (CRO). These appointments reflect Paperless Parts’ commitment to delivering exceptional customer value while advancing its long-term growth goals.

Since joining Paperless Parts three and a half years ago, Dorr has built the Customer Experience team from the ground up and increased gross revenue retention by over 1,200 bps to the levels of best-in-class mid-market SaaS companies. He has fostered a customer-first culture rooted in clear communication and measurable goals, redefining how customers are onboarded, trained, and supported throughout their partnership to ensure they realize lasting value that helps their business succeed in today’s competitive market.

Hawley’s promotion to CRO recognizes his pivotal role in scaling Paperless Parts’ go-to-market strategy. Since joining the company in late 2022, Paperless Parts’ Compound Annual Growth Rate (CAGR) is 43% through mid-2025. Hawley has built a process-driven global sales team, guided the company’s expansion into Mexico, Canada, Australia, and New Zealand, and forged strategic partnerships with some of the world’s largest manufacturing companies.

“What sets Paperless Parts apart is our people—from the first sales call to onboarding and long-term support. Jon and Alan have built exceptional teams that are relentlessly focused on customer outcomes,” said Jason Ray, Co-Founder & CEO of Paperless Parts. “Their promotions recognize the impact they’ve made and our confidence in their ability to drive the next chapter of our growth.”

These promotions come at a time of significant momentum for Paperless Parts, as the company continues to expand its international footprint and release new products being adopted by some of the largest and most sophisticated manufacturers in the world.

About Paperless Parts
Paperless Parts is the #1 quoting and collaboration software in manufacturing. The company’s patented technology helps shops streamline the complexity of quoting by managing every step of the quoting process in a single, centralized environment. Our automated costing and pricing logic is customized to your shop, making it faster and easier to generate consistent quotes across your estimating team. Built on a secure, FedRAMP Moderate Equivalent and CMMC-compliant product with robust tools that level up how your shop communicates with buyers, Paperless Parts empowers shops to deliver an unparalleled buyer experience. Ultimately, Paperless Parts users gain valuable time back in their days, increase profitability, generate more revenue, and improve customer satisfaction. For more information about Paperless Parts, visit www.paperlessparts.com.

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Alison MacDonald
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