Video Transcript: Klesk Metal Stamping Customer Testimonial

About this testimonial:
This is a first-person customer testimonial from Jeff Marone, CEO of Klesk Metal Stamping, a Paperless Parts customer. In this video, Marone describes why Klesk Metal Stamping chose Paperless Parts, what the company hopes to improve through its implementation, and his experience with the Paperless Parts implementation team. The transcript below reflects his spoken comments from the video.

Source type: First-person customer testimonial video

Product discussed: Paperless Parts manufacturing quoting software

I would encourage, if there’s interest there and if turnaround time and quoting is in weeks and months and not days or hours, to engage and have conversations with existing customers and with the team at Paperless.

 

Jeff Marone. I’m the CEO of Klesk Metal Stamping.

 

Honored to be part of a team that’s been in existence for sixty-one years, and I’ve been there for a year. We’re four weeks in the Paperless Parts implementation.

 

We’ve got an archaic ERP and our quoting process is really manual. So Excel spreadsheet, hard copy, it’s time consuming, and we measure our quote time in typically days, weeks, and months versus hours.

 

The insight around turning around quotes more quickly to increase competitiveness really hit home.

 

What appeals to me and our team from a Paperless Parts standpoint is the opportunity to collaborate. Instead of a very linear handoff and a lot of institutional knowledge housed in one individual or multiple individuals, the ability for everybody to see the quote simultaneously, to chat, connect internally, the opportunity to connect with outside vendors, suppliers, and house that information in software that everybody can simultaneously view is fantastic.

 

So I am a proponent of collaboration. The strongest team focused on a clear goal wins, and the opportunity to leverage insights and ideas from everywhere makes a huge difference.

 

The timing’s right for us to take on Paperless because we have an archaic ERP. We have not invested in technology in any significant way. And this was a really good starting point from a change management standpoint to adopt something that, on the surface and in-depth, generates value and makes it easier for our team to collaborate and generate wins.

 

One of our esteemed key customers, who Cless has supported for fifty-plus years, when I mentioned the investment in Paperless Parts, got excited, noted that, and intended to bring that to a supply chain strategy session that was happening in the following week.

 

So that struck me as an indication of a couple of things. Our customers really care about progressive organizations who are supplying them, and another sign of just general continuous improvement.

 

So again, key customer positive reaction at the mere mention of going down the path of Paperless Parts.

 

It was a surprise and super exciting.

 

Yeah. I’ve been through significant software implementations. I worked for large organizations for a long time, migrated to smaller companies here in the last decade of my career.

 

The planning, the disruption that can come with an implementation is significant. It can be cost prohibitive. It can generate a ton of waste.

 

What I found from a Paperless Parts standpoint is a well laid out plan with some flexibility in there, and the implementation team’s been fantastic in accommodating our change in personnel, the learning curve, and entertaining our questions and observations as we’ve gone through it.

 

I think it’s an opportunity to reinvent our process on the fly rather than take what’s been in place for a long time and replicate that in Paperless.

Transcript attribution:
Jeff Marone, Klesk Metal Stamping