Video Transcript: Global Metal Finishing Customer Testimonial

About this testimonial:
This is a first-person customer testimonial from Tamea Franco of Global Metal Finishing, a Paperless Parts customer in Roanoke, Virginia. In this video, Franco describes why her company adopted Paperless Parts, the impact it has had on its quoting process, and her experience working with the Paperless Parts team. The transcript below reflects her spoken comments from the video.

Source type: First-person customer testimonial video

Product discussed: Paperless Parts manufacturing quoting software

What would I say to someone considering purchasing or buying Paperless Parts? I would say stop hesitating.

 

You wanna be around five years from now?

 

Stop hesitating. We need good shops.

 

We need to conquer the world again in manufacturing, and we’ve got the tools to do it, guys. We definitely have the tools to do it.

 

My name is Tamia Franco. I have a company down in Roanoke, Virginia called Global Metal Finishing. We anodize aluminum and we’re in the middle of expanding.

 

I became a Paperless Parts marketing customer two years ago. My son, Ben Lawhorn, worked for me for twelve years and about ten years in he needed to take a break because we’re all pretty burnout.

 

So I stepped into his role and I found every shortcut I could because I could not understand how I could commit hours to quoting a potential job. It just took too long, so I started taking shortcuts.

 

And then I read about Paperless Parts. I’m like, this could be a solution because we’re exhausting our most valuable resources in the company by quoting these jobs that, what, we’re getting twenty percent of what we quote? No. Um-mm. So that was the beginning of the Paperless Parts journey.

 

It was, for me, a no brainer. Everybody says, too much money, too much money, too much money. And I’m like, it’s not about the money. The money is gonna pay for itself if they do what they say they’re gonna do.

 

And I’m telling you, it was a great investment for, in my eyes, a little bit of money.

 

Well, I’ve been in business for a long time. And, you know, thirty plus years, you do a little bit of everything and people come and go and you sort of take good experiences and bad experiences and you try to find something that’s gonna work.

 

And because of Paperless’ innovation and progressive partnership they call it, which is transparent, and it is probably the most transparent thing I have ever seen in my career.

 

It’s beautiful.

 

Transparency is honestly saying what you’re doing, and that’s my plug for Paperless.

Transcript attribution:
Tamea Franco, Global Metal Finishing