IA Engineers Grows Customer Base by 4x and Brings Win Rate to 100% with Paperless Parts

Background

Integrated Automation Engineers Inc. is a dynamic and innovative company, specializing in the creation of automated machines and precision machined parts. The company prides itself on offering comprehensive engineering services, including contract manufacturing, to a diverse range of industries with a commitment to quality and efficiency.

Founded six years ago, the company leverages the extensive experience of its owner, who brings over 15 years of expertise in automation systems and machining. The company’s core competencies include the design and production of custom automated machines tailored to specific client needs, as well as the manufacturing of high-precision machined parts.

IA Engineers is not just a service provider, but a partner in innovation. The company works closely with its clients to understand their unique requirements and challenges, delivering solutions that enhance productivity and efficiency. Their expertise in CNC machining allows for the production of complex parts with high precision, meeting the stringent quality standards of various industries.

With a customer-centric approach and a commitment to leveraging the latest technologies, IA Engineers continue to push the boundaries of what’s possible in automation and machining. The company’s journey, though only six years long, is marked by significant achievements and rapid growth.

Challenge

Initially, President Grayr Torosyan was managing the company’s quoting process using spreadsheets and folders, which was overwhelming and made it difficult to track past jobs and quote accurately.

On top of that, one of the main challenges IA Engineers faced before implementing Paperless Parts was growing the business. Grayr found it difficult to manage the quoting process and track past jobs, which made it hard to accurately quote new ones.

“It was taking me about four hours to prepare each part to quote,” recalls Grayr. “And it would take me days to get it out as I had to manage files, folders, and spreadsheets for each customer.”

Solution

When Grayr discovered Paperless Parts, a quoting and order management software, he saw a solution for streamlining the CNC machining side of the business right away.

“Everything became easier to manage. I can upload parts, select a process, material and finish, connect my programmer to it to find out programming cost and get my materials guy to provide me a quote in ten minutes. I’m able to send my customers a quote in under 24 hours, and often in under one hour. The fact that we can share DFM feedback directly with the customer through Paperless Parts user interface saves us time and keeps our history in one place,” says Grayr.

By using Paperless Parts, Grayr has helped IA Engineers stand out in a competitive market. Moving forward, he plans to leverage Paperless Parts to grow the team and expand the company’s services.

IA Engineers customers love the user-friendly interface that allows them to submit quotes online and track their orders. “It really provides that ‘wow’ factor,” says Grayr. “Today’s engineers work in a fast paced environment to iterate and build to get to market faster. Giving them the ability to spend less time on ordering and more time innovating. With Paperless Parts, they tell me they love that they can look at a quote right next to their part file, add expedites, and instantly check out, all while remaining ITAR-compliant.”

Results

With Paperless Parts’ centralized and efficient quoting platform, IA Engineers has been able to:

• Grow tremendously. In the first five months of implementing Paperless Parts, IA Engineers grew their revenue by 250%. “We anticipate to grow to 1.5M next year with the added capacity and capabilities,” says Grayr.
• Drive revenue quickly and effectively. “We were doing $5,000-10,000 in revenue per month, and in the last four months, we’ve done almost $500,000. It’s because we can respond to our customers faster.” This has allowed Grayr to add six new machines.
• Achieve a perfect win rate. Before Paperless Parts, IA Engineers had a 30% win rate. “We were a small shop with a manual operation. Over the course of the first five months we began using Paperless Parts to quote, we won 100% of our orders.”