Why The Cloud Gives Your Shop a Competitive Advantage

B2B software continues to move to the cloud, but the manufacturing industry is lagging adoption. Historically, people have worried that cloud software might compromise their security. In fact, today’s professional Software-as-a-Service (SaaS) offerings are far more secure than on-premise solutions. Another objection to cloud software is the recurring expense model, rather than a one-time cost. … Continued

Why Digital Quotes?

“Every decision that could have the slightest impact on the customer must be carefully considered before moving forward. As we move into the digital era of customer service, that is more true than ever. A customer is not a transaction or account number. A customer is a human being.” – Shep Hyken, Customer Service Expert, … Continued